Client communication – a deep dive, with Isabel Page. Session 3
4 March, 2014 in Workshop
Date/Time
Date(s) - 04/03/2014
12:15 pm - 2:00 pm
Location
The Impactory
Category(ies)
Client communication – a deep dive session 3:
Tuesday, 4 March 2014
With Isabel Page
Client communication – a deep dive brings alive the hypothesis and evidence that focus groups and market research hold very limited value when it comes to purchasing. Knowing your clients’ issues, concerns, pain, dreams, desires and vision of the future to build a relationship is crucial. Client loyalty and retention depend very strongly on our relationship and we are, therefore, a very strong factor in our own success.
Our earlier sessions were dedicated to understanding inner interference when listening to our clients, and recognising the various fields of attention we find ourselves entering during conversations. Our third session using Theory U will help us begin to
• experience and recognise thought patterns that may be hindering our success or ability to change;
• recognise and counter resistance in client conversations, and
• discover language which may be toxic in our communication with both ourselves and clients.
We will, of course, develop a personal action plan.
If you have any queries about the session, do contact me at .
Looking forward to welcoming you on 4 March!
Isabel
About Isabel
As a former associate lecturer on human resource management for the Open University Business School UK’s MBA and MSc program, it has been Isabel’s privilege to exchange with many mature students engaged in highly challenging leadership roles for global organisations. This experience, together with her role in executive coaching and organisational development for diverse public and private global organisations such as Fidelity Investments, Spacelabs, Xing, the European Central Bank, the European Investment Bank, the EU Court of Justice and Henri Tudor, has convinced Isabel of the need for deep change in the practice of leadership and management. Introduced to Otto Scharmer’s work at MIT through the director of Centro Ecológico, Akumal during a voluntary consulting partnership in Mexico, Isabel has been engaged since 2010 in virtual learning with Otto through the Presencing Institute and personally in Paris and Boston. She teaches this work to students and professionals in the context of the Social Enterprise Course, part of the Certificate of Sustainability delivered by the University of Luxembourg.
Please note that this event is available for Impactory members only.
If you are not a member and interested to attend, please contact us directly: marina@theimpactory.com
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